Last Updated: March 23, 2017
We do not sell products for purchase by children and all children’s products we sell are for purchase by adults only. If you are not yet 13 years old, please do not participate in any Genesis services that require you to provide personal information (like making a purchase or signing up to receive the newsletter).
We do not knowingly collect any personal information from children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us.
You may provide content or other information (such as videos, photos, or comments) to be published or displayed by us, or transmitted to other users of the Service or third parties (collectively, “User Contributions”). You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any intellectual property content that you post on or in connection with Genesis services.
When making User Contributions, personal information such as your Genesis user name may be visible to other users. Your User Contributions are posted and transmitted to others at your own risk.
We collect information directly from you when you provide it to us, or automatically as you navigate through or use Genesis services.
Information you provide to us:
We collect information you provide directly to us. For example, we collect information when you use our websites, shop in our stores, call us on the phone, create an online account, sign up to receive our
emails, request a catalog, participate in a sweepstakes, contest, promotion or survey, communicate with us via third party social media sites, request customer support, apply for a job, or otherwise communicate with us.
The types of information we may collect include your name, email address, zip code, billing address, shipping address, phone number, payment card information, product preferences, demographic information, and any other information you choose to provide.
In some cases, we may also collect information you provide about others, such as when you purchase and ship products to someone. We will use this information to fulfill your requests and may also use that information to send marketing communications to your contact.
Information we collect automatically:
We automatically collect certain information about you when you access or use our websites or transact business with us, including:
• Log Information: We collect information about your use of our websites, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our websites.
• Transaction Information: When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.
We may use information about you for various purposes, including to:
• Facilitate and improve your shopping experience;
• Provide the products and services you request, process transactions, and send you related information, including confirmations and receipts;
• Respond to your comments, questions, and requests and provide customer service;
• Communicate with you about products, services, offers, promotions, rewards, and events and provide news and information we think will be of interest to you.
• Manage your online account(s) and send you technical notices, updates, security alerts and support and administrative messages;
• Personalize your online experience and provide advertisements, content, or features that match your profile and interests;
• Monitor and analyze trends, usage, and activities;
• Process and deliver contest, promotion, and sweepstakes entries and rewards;
• Link or combine with information we get from others to help understand your needs and provide you with better service; and
• Carry out any other purpose for which the information was collected.
We are based in the United States and the information we collect is governed by U.S. law. By accessing or using our websites or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.
We may share information about you as follows:
• With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
• With our business partners and other third parties for purposes of sending their own direct mail, unless you opt out of this type of sharing by contacting us.
• In response to a request for information, if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law, rule or regulation;
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of us or any third party;
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or transfer of all or a portion of our business to another company; and
• With your consent or at your direction.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms.
We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.
Online account information
You may update, correct, or delete your online account information at any time by contacting us. You can also contact us if you wish to deactivate your online account, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a reasonable period of time.
You can opt out of receiving promotional communications from us at any time by contacting us.
Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account or our ongoing business relations.
Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but note that doing so does not necessarily affect third party flash cookies used in connection with our websites. For more information about disabling flash cookies, see http://www.adobe.com/products/flashplayer/security. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites. In addition, many web browsers support Do Not Track technology. Note, however, that our third party advertising providers may continue to use information about your web viewing activities to tailor advertising to your interests across different websites even when you have Do Not Track enabled in your browser.
Your California privacy rights
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information or permit California residents to opt in to, or opt out of, this type of sharing. Genesis permits California residents to opt out of having their information shared with third parties for direct marketing purposes. To opt out, please contact us.